Paying for Pro account - beeing basis

[SaschaM]

Spoiler

During the Corona pandemic we used Zoom very regularly and with pleasure. That's why I had upgraded my account to Pro, so I wouldn't have the 40 minute limit anymore. Since the situation has calmed down, months have passed in which we have no longer used Zoom. I have kept the payments for the Pro account running. After we wanted to use Zoom again, I noticed that my account is marked with a Basic license and the 40 minute limit is active. What do I have to do to get the additional services I pay for?

[Ray_Harwood]

Hi, @SaschaM,

You need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

1. Sign in to the Zoom web portal at https://zoom.us.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting Licensed.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
   
7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
   
8. Click Save.

The license is now applied to your user account and you can use it immediately.

[SaschaM]

Hi @Ray_Harwood 

Thank you very much for the fast reply.

At least the license setup worked out. I am now marked with "licensed" in the web portal. In the App the basic status is still valid but I guess I give the servers some time to share the change. So let´s see .... but looks promising.

[Ray_Harwood]

I’m glad that helped.   It shouldn’t take long to update the Client app, but maybe logging out and back into the app will help.