Paying a lot and not getting very much! can I have some help please!

Hello @HenryTapper,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience you experienced. You may not have assigned the license to your account yet. You can view available licenses and assign them to users on the Users page of User Management in the Zoom web portal.

Follow these steps to assign a license:

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license.
4. Click Edit at the end of the user row.
   This will open a window.
5. Choose the User Type to assign.
   Note: If your account utilizes the Meeting Connector, but on-prem is not available under User Type, then you will need to manage on-prem users, using the Group, Account, or User Profile level settings.
6. After choosing the User Type, use the dropdown to select the license.
7. (Optional) Assign add-ons by checking the boxes for the add-on.
   Add-on licenses may include Large Meeting, Zoom Webinars, Zoom Phone, Zoom Events, Zoom Sessions, Zoom Revenue Accelerator, Zoom Whiteboard Plus, Zoom Translated Captions, and Visitor Management.
   • For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
8. Click Save.
   The license is now applied to the user and they can use it immediately.

If a license has already been assigned and is still not displaying correctly, admins can follow these steps to fix an incorrectly displayed user license. 

Please let us know if you need further assistance.

Mark, this is very unhelpful,. I have tried doing what you ask me and get this message

"Zoom Workplace Pro (0 available)"

I am trying to be a good user but I am totally confused with all your jargon. I am 63, I have come out of hospital after 5 weeks with a neurological problem caused by a brain haemorrhage. Please help me and not send me over complicated instructions as you just have.

I am not a coder, either get me to use the service I bought or give me my money back. I am very upset,

Regards

Henry Tapper

You have finally organised your system to let me be Pro but it has taken weeks of repeated pressure. This is all a problem I don't need as i suffer from recovery from a brain haemorrhage.

Can you please point me to the email I should use to escalate this matter into a formal complaint?