Paid for Pro but still in Basic

[craunresearch]

Dear Team,

I PAID ON 31st August, 2022 FOR STANDARD PRO PLAN BUT STILL SHOW BASIC PLAN. LET ME KNOW HOW TO RESOLVE THIS ISSUE

[Ray_Harwood]

Hi, @craunresearch,

You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 

Follow these steps taken from the article:

• Sign in to the Zoom web portal.
• Click User Management, then Users.
• Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
• Click Edit at the end of the user row. This will open a window.
• Choose the User Type to assign, selecting “Licensed”.
• After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
• (Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
• Click Save.

The license is now applied to your user login and you can use it immediately.