Paid for 20 Zoom Licenses- only getting Basic 40 min

Forum|Forum|2 years ago
October 17, 2023
1 reply
5 views

We paid for 20 licenses for the teachers in our school. The payment posted in August. Yesterday, all of the accounts became Basic and classes are cut off at 40 min. I have reached out to Customer Service and sent all of the payment documentation. No help so far. I asked for a one week extension while Zoom locates the funds we sent, but no luck. NOT HAPPY

Billing & Invoices

S_K

Community Champion | Employee

@AdultEducation

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue. If you've already submitted a ticket and it has been closed, what was the reason they gave? What is/was the ticket number?

NOTE: If you purchased through Google Play or Apple, Zoom has no record of your payments.

You may also find answers here: Subscription resources

A

AdultEducationAuthor

Newcomer

We have a ticket in, but no help so far. I guess our account executive is no longer with Zoom and that isn't helping.

A

AdultEducationAuthor

Newcomer

Hi, @AdultEducation.

I saw your reply on another post here. Sorry you’re having issues with renewing. While most interactions with Zoom work out pretty well, I do hear about a lot of negative interactions here on the community.

It’s one of the reasons I became a Zoom Reseller Partner earlier this year. If you’re still interested in staying with Zoom, please reach out to me on LinkedIn (https://Linkedin.com/in/RayHarwood) and I’ll try to help you get into a more stable, productive relationship.

Hi Ray,

We are moving away from Zoom. The process with the school district will take too long. I am happy that you are helping others and sad that Zoom needs this help.

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