Paid for 20 Zoom Licenses- only getting Basic 40 min | Community
Skip to main content
A
Newcomer
AdultEducation
Newcomer
October 17, 2023
Question

Paid for 20 Zoom Licenses- only getting Basic 40 min

  • October 17, 2023
  • 1 reply
  • 0 views

We paid for 20 licenses for the teachers in our school. The payment posted in August. Yesterday, all of the accounts became Basic and classes are cut off at 40 min. I have reached out to Customer Service and sent all of the payment documentation. No help so far. I asked for a one week extension while Zoom locates the funds we sent, but no luck. NOT HAPPY

1 reply

S_K
Community Champion | Employee
S_K
Community Champion | Employee
October 18, 2023

@AdultEducation 

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue. If you've already submitted a ticket and it has been closed, what was the reason they gave? What is/was the ticket number?

 

NOTE: If you purchased through Google Play or Apple, Zoom has no record of your payments.

 

You may also find answers here: Subscription resources

A
Newcomer
AdultEducationAuthor
Newcomer
October 18, 2023

We have a ticket in, but no help so far. I guess our account executive is no longer with Zoom and that isn't helping. 

A
Newcomer
AdultEducationAuthor
Newcomer
October 18, 2023

Thanks so much! I've taken ownership of the ticket and responded from there. I'll stick with you there until this is sorted.


Thank you. I hope that you can help. I was asking Noel if the accounts could be moved to the paid status for a week, allowing time for Zoom to find the $2000 we paid. He said that isn't possible. This is really tough for a school. We are unable to hold our online classes. 

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.