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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Paid Subscription and I don't have the PRO version

anfgv92
Newcomer
Newcomer

‎2024-03-02 07:00 AM

I have purchased a subscription through Google Play, and the transaction is visible in my google play account. Upon payment, I was granted 7 days of access to the PRO version. However, once this period finished, my account reverted to the basic version.

I've reached out to both Zoom and Google multiple times over the past month to address this issue, but unfortunately, I haven't received any assistance or resolution. I'm seeking clarification from Zoom, as I've fulfilled all payment requirements and expect the service to reflect my paid subscription status.

 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-03-06 11:58 AM

Since your payment was made in Google Play, Zoom has no access to your payment information because there is no billing account associated with your subscription on our end. You will have to pursue Google for a refund.

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