cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Paid Pro account but told I have Basic

stanne
Newcomer
Newcomer

‎2023-02-11 04:03 PM - last edited on ‎2023-05-05 11:51 AM by Community Moderator | Employee

How do I contact someone at Zoom?

 

I pay for a Pro account monthly and have since June.  My meetings go well over the 40 minutes of a Basic plan but It says I have only Basic.  

 

Can someone suggest how to directly contact Zoom about this problem?  Many, many thanks.  

Topics:
0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-02-13 08:22 AM

Hi stanne,

 

Thank you for reaching out to Zoom Community!

 

I recommend contacting our Billing support team here for assistance with this as they will need to access your account to investigate.

 

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.

 

~S

0 Likes