PRO license but account shows downgraded to Basic | Community
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Newcomer
July 3, 2023
Question

PRO license but account shows downgraded to Basic

  • July 3, 2023
  • 1 reply
  • 0 views

Our account has just been renewed but we wonder why our subscription plan has been downgraded from PRO to Basic. Could you check and fix it for us at your earliest convenience, please? 

1 reply

Bri
Community Manager
Community Manager
July 5, 2023

Hi @Jim_M , what happens when you try to assign your license? 

 

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses