PAID for PRO and account and still showing BASIC

I paid 185$ for the PRO version and til now I still have the BASIC version. I have proof of payment and they even emailed me a PDF to say I bought the PRO version and it will be from Aug 2023 - Aug 2024. I feel cheated that it cost me so much money and ZOOM has not fixed this issue. I tried to email them, and tried other ways to open a ticket with Zoom and til now I  have received ZERO help at all.