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PAID FOR STANDARD PRO ANNUAL BUT IN ACCOUNT IT SHOWS BASIC

tishamatlani
Newcomer
Newcomer

‎2022-06-10 03:36 AM - last edited on ‎2023-04-21 10:27 AM by Community Moderator | Employee

I PAID ON 3 APR,2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLAN

LET ME KNOW HOW TO RESOLVE THIS ISSUE

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crchan123
Zoom Employee
Zoom Employee

‎2022-07-22 04:29 PM

Hi @tishamatlani! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!

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