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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Overcharged - offered and encoded a 3 month 50% off but still charged full

DJ_Double_B
Newcomer
Newcomer

‎2022-02-15 07:22 PM - last edited on ‎2023-04-06 01:52 PM by Community Moderator | Employee

I was about to cancel my subscription but was offered a 3 month 50% off ($7.50) just to continue my subscription.  I took the offer and still was charged full $14.99.

How do I report this?  Is there a customer service chat or phone or EMail that I can communicate with? 

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Bort
Zoom Employee
Zoom Employee

‎2022-02-15 08:24 PM

Unfortunately, the Zoom Billing team does not monitor or assist customers in the Community forum, so you will need to contact Billing directly. Try submitting a request here: https://support.zoom.us/hc/en-us/requests/new

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