Outstanding balance on Zoom

[deepz]

Hi, suddenly my zoom account has been downgraded to a non-paid account and it also shows an outstanding for approx $30/- does any one have any idea, what this could be about?

earlier last week i checked it showed my plan validity till June 24. And suddenly it's downgraded and i don't even have access to live chat with customer support. 

Can someone guide me with this.

Thanks in advance.

[RN · Accepted solution]

Hi @deepz welcome to the community! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

[vdcbootcamp]

I have the same issue! I just paid the balance owed two weeks ago and now I got a "balance owed" of $34.00