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A
Newcomer
akashmodi
Newcomer
October 2, 2023
Solved

Not able to delete member from user management

  • October 2, 2023
  • 3 replies
  • 0 views

Hello,

 

For some reasons, I am not able to delete a particular member from zoom portal.

See attached screenshot 

Best answer by bstrelko

@bstrelko 0- It was me, I was checking this morning to see after assigning the license, does it give the option to delete the account , but looks like it is not. Now I am stuck. what is the quickest way to contact Zoom support ?


You can either call by phone or submit a ticket via the link below:

https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support

3 replies

S_K
Community Champion | Employee
S_K
Community Champion | Employee
October 23, 2023

@akashmodi 

 

Please refer to Deactivating, unlinking, or deleting users from your account. 

A
Newcomer
akashmodiAuthor
Newcomer
October 24, 2023

@S_K - Hello see the screenshot below, there is no option of 3 dots (...) to delete the account. when check under zoom rooms, I am not able to find this account.

 

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
October 24, 2023

This looks like it may be a personal Zoom Rooms device. Can you check Device Management -> Device List?

 

 

A
Newcomer
akashmodiAuthor
Newcomer
October 24, 2023

@S_K - Thanks very much for the prompt reply, I have checked all devices but couldn't find any devices related to this device, is there any where else I could check ?

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
October 24, 2023

If it's not showing in device list or 'Zoom Rooms', you will likely need to contact Zoom Support to investigate your specific situation further.

 

We have seen cases where the information in Zoom Admin Portal is not current/accurate and in these cases, it's best to call Zoom Support's attention to the issue. They may also be able to fetch information on this license that you cannot as an account admin.


Please also note that your initial screenshot shows this as a 'Basic' license, meaning that you are not being billed for it.

This could very well be a Zoom Room that was created without any devices assigned to it or a 'Scheduling Display Only' space.

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