Not Receiving Activation Emails | Community
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Newcomer
bushsong
Newcomer
February 4, 2022
Solved

Not Receiving Activation Emails

  • February 4, 2022
  • 18 replies
  • 129 views

I am trying to setup a new zoom account for a new organisation. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though.

 

The server is not a corporate one and as I say, the email addresses are working fine in all other environments except for Zoom. Any assistance would be appreciated.

 

Thank you,

 

Ric

      Best answer by rn-zm

      Hi @bushsong @marketing-can @none1 @Sean_M @rhaywood @Mikedlv sorry I'm late to the party here and welcome to the community! If you've already looked into the KB on Not receiving emails from Zoom and have taken the suggested steps to troubleshoot; I would suggest contacting Zoom Support as they have the backend tools to resolve your posted discussion and replies here. 

      18 replies

      M
      Newcomer
      marketing-can
      Newcomer
      March 18, 2022

      I am having a similar issue, did you get your issue resolved?

       

      N
      Newcomer
      none1
      Newcomer
      March 19, 2022

      No. Nothing and now I can't sign into my Bushsong account either. I am not receiving the confirmation codes to my email address.

      S
      Newcomer
      Sean_M
      Newcomer
      March 22, 2022

      My organization is also experiencing the same thing. I have traced the inbound emails from both spam filters and exchange account and there are no emails coming from zoom being sent to us. It would seem their verification email system is broken.

        R
        Newcomer
        rhaywood
        Newcomer
        April 5, 2022

        I am having a similar issue. I'm trying to add a new employee to our company account and she is not receiving any of the emails. Checked all spam folders and nothing.

        M
        Newcomer
        Mikedlv
        Newcomer
        April 12, 2022

        Having this problem now. Please, can someone shed some light? Is this a Zoom problem? 

        R
        Newcomer
        rhaywood
        Newcomer
        April 12, 2022

        We had to reach out to Zoom for help. Her email for some reason was on a blocked list so once they removed her email from that list she finally got the email invitation (after I resent it).

        B
        Newcomer
        bushsongAuthor
        Newcomer
        April 12, 2022

        Given the number of replies here, there must be a lot of emails on blocked lists. I can't even get a verification email from them to sign in and have to use Facebook instead.

        R
        Community Manager
        rn-zmAnswer
        Community Manager
        May 24, 2022

        Hi @bushsong @marketing-can @none1 @Sean_M @rhaywood @Mikedlv sorry I'm late to the party here and welcome to the community! If you've already looked into the KB on Not receiving emails from Zoom and have taken the suggested steps to troubleshoot; I would suggest contacting Zoom Support as they have the backend tools to resolve your posted discussion and replies here. 

          J
          Newcomer
          JimZ
          Newcomer
          May 25, 2022

          If the initial e-mail BOUNCES Zoom will lock it up and they need to remove it from their BOUNCED list via Zoom Support.  Here is their explanation:

          After taking a look, I see #####@swim###.com was on our bounced list and has now been removed.  Please resend the activation email from the Pending Users page and the user should now be able to receive it.

            D
            Newcomer
            DanielSydney
            Newcomer
            June 10, 2022

            This is an ongoing issue. The zoom mail server does not retry if initial attempts to send to a new email address are greylisted per common standards.

             

            Also the resend button in the zoom UI does not resend. Known bug has been in place for at least the 6 months I have been working with the system, no sign of a fix. 

            W
            Newcomer
            willjoe
            Newcomer
            July 22, 2022

            f you cannot see the activation email in your account try refreshing the page. You should also check your spam or junk folder in case your email provider has filtered our email there. If you still cannot see your activation email try registering again

             

            Regards,

            Willjoe

            D
            Newcomer
            DanielSydney
            Newcomer
            July 25, 2022

            The problem is that the email is never re-sent. The zoom system is not RFC compliant, it should retry when grey listed. There is also a bug in the system which results in no email being sent when accounts are registered again.

             

            The only working solution is to contact zoom support and ask for the email address to be taken off of their bounce list.

            V
            Newcomer
            ValD23
            Newcomer
            April 1, 2023

             I am trying to change my email on my account and was supposed to get a verification email. I did not get it. Additionally, I haven't been getting my post call recording emails for about a week now. I checked my junk and nothing is there

            J
            Newcomer
            Janet61
            Newcomer
            November 16, 2023

            Follow these instructions for iPhone 6

            Open zoom app

            click on the schedule icon

            type in title of meeting

            Select time of meeting 

            Save and save again (ignore you haven’t added any attendees)
            click on meeting title

            click on attendees 

            type in your email afdresses in the To box

            then send the emails by pressing the up arrow

             

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