cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Need to remove a user license on my phone line

RenataPorter
Newcomer
Newcomer

‎2023-02-10 05:15 AM - last edited on ‎2023-05-05 11:43 AM by Community Moderator | Employee

I do not use one of my licenses and I wanted to remove it. I got to customer service, which was horrible, but he said he adjusted it and will only be billed for one. I have given it two weeks and it still says I'm going to be billed for both. There's no edit button on the phone like there is for zoom one. I've tried to contact support and just get caught in an endless bot chat. 

 

Any help is appreciated.

 

 

Topics:
0 Likes
1 REPLY 1

FORE-Craig
Expert
Expert

‎2023-02-10 06:21 AM

Hi @RenataPorter 

 

I'm sorry to hear that you had a bad experience! You should be able to edit the number of licenses directly yourself on the Zoom web portal under Admin > Account Management > Billing (https://zoom.us/billing ). If that isn't successful and you're in the United States or Canada, I would call the number listed at the bottom of website for Sales - +1.888.799.5926. 

 

I hope that helps!

 

Craig
0 Likes