Need to change sign-in email, but cannot access previous email  to confirm the change

Hey @S77 I see you've opened a ticket with our Zoom support team. I'd recommend responding to Rodel about getting that email confirmation so our support team can move forward assisting you. 

Thanks!

I have the same issue. Nor do I have any idea what a Rodel is!

Same for me, who is the best person to contact? 

Hi...i have same issue, how do you solved it at the end?

I have the same issue, what can we do, and how can we contact?

I have the same issue 15.9.22 & just going around & round in circles trying to get help!  So frustrating.

I have the same message.  I tried calling technical support but am not able to get help.  What do I do?

I submitted a ticket but just got a 'follow these steps to change your email' support doc link and then the ticket was autoclosed. Even though in my request I said I dont have access to the original email anymore which was the reason I was making the support request in the first place. Had just paid for a full year up front. Now when I look in their ticket management system there is no record the ticket # actually exists.  I'm just going to cancel my subscription (even after paying for a full year) and switch to another product. This customer service is terrible.

Hi...i have same issue, how do you solved it at the end?

cannot access my previous email to confirm email change. I'm ready to ask for a refund after i upgraded to the pro version this is very bad customer service.