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NEED TO CHANGE MY EMAIL BUT CANT

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Mpatton
Newcomer
Newcomer

‎2023-04-04 07:10 AM

I have seen other's that have had this exact scenario but no longer have access to old email but when i go to update it , zoom always wants to send confirmation to old email. Well if I do not have access how am i suppose to confirm. Please help me get this taken care of . I also pay monthly for a zoom account and yet I have no support that is just wrong!

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-13 10:45 AM

Hey @Mpatton  for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

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2 REPLIES 2

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-13 10:45 AM

Hey @Mpatton  for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

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Otter
Newcomer
Newcomer
In response to RN

‎2023-06-23 07:14 PM

Thank you - I will try this and hope it works!