cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

My subscription has changed from monthly to annual without my notice.

Marcsteensig
Newcomer
Newcomer

‎2023-06-27 05:03 AM

I've been billed for a full year without asking for it. 

 

Have been doing monthly payments for 1-2 years and suddenly my billing has been changed to annul without my consent. 

How do I get my money back and go back to monthly payments?


When I click "cancel plan" it says that my subscription will end in a year since I've paid for it, but that's not something I've agreed to since I never asked for an annual plan. 

Topics:
0 Likes
1 REPLY 1

samGYMA
Newcomer
Newcomer

‎2024-03-16 01:11 PM

Mine has just done the same - how did you get this resolved?

 

0 Likes