cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

My subscription expired long time ago. Can i access my recording if i renew my subscription?

hamza06
Newcomer
Newcomer

‎2023-05-24 03:08 PM - last edited on ‎2023-08-04 01:30 PM by Community Moderator | Employee

Hello there i had zoom pro subscription around 2 years. Last year i didnt renew my subscription and expired.

 

I had lots of cloud recordings. I received an email 1 month ago telling that if i dont renew my subscription all my data will be deleted in 10 days. 

If i renew my subscription now can i access my recording? 

Is there any way ro access my old cloud recordings?

 

Topics:
1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-30 11:44 AM

Hi @hamza06 welcome to the community! You will need have access to cloud recordings in-order to re-gain access to those cloud recordings, due to cloud recordings being a Pro, Business, Education or Enterprise account feature. 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes