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My account is still basic after I've paid to upgrade

Forum|Forum|4 years ago
October 28, 2021
16 replies
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So I upgraded my account recently and I've been charged but my account is still stuck on basic with the 40 min limit.

I've got a meeting in 25 mins that needs to be an hour so can someone help?

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Best answer by Rupert

Hi @petecodes

Having purchased you license, you will then to assign it to your own user profile. You can do this by editing your user here https://zoom.us/account/user#/ and adding the new subscription to your user profile.

Hope this helps.

Rupert

http://hybridevent.pro/

RupertAnswer

Community Champion | Customer

Hi @petecodes

Having purchased you license, you will then to assign it to your own user profile. You can do this by editing your user here https://zoom.us/account/user#/ and adding the new subscription to your user profile.

Hope this helps.

Rupert

http://hybridevent.pro/

S

stgregorios

Newcomer

After making the payment how soon will the account get upgraded. I need it for an urgent meeting tomorrow

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @stgregorios/.

You probably need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

Sign in to the Zoom web portal at https://zoom.us.
Click User Management, then Users.
Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
Click Edit at the end of the user row. This will open a window.
Choose the User Type to assign, selecting Licensed.
After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
(Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
Click Save.

The license is now applied to your user account and you can use it immediately.

If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

R

rahmidiarti

Newcomer

Me too. I have upgraded to Pro and done the payment, but my subscribtion still appears BASIC. HELP Please, as I will need more than 40min for tomorrow meeting

M

merleb

Newcomer

Same problem! Maddening. I get knocked off in the middle of meetings. Has been happening from the time I upgraded 7 weeks ago.

A

anas_tabassum

Newcomer

Please let me know is your issue resolved because I am also stuck in this problem 😞

P

PaulaB15

Newcomer

Ahh Isn't this so frustrating - not to mention that you cant get help form Zoom until you're ready to throw in the towel. Anyway...

My problem as it turned out, was that I had TWO accounts and the 'other' one became my upgraded one.

P

PaidbutBasic

Newcomer

Same problem here. Got downgraded, paid the $226 fee but am still stuck on basic. Tech support chat bot is useless too. HELP! I have meetings all day and night

N

nurjanna_staf

Newcomer

Hi, please tell me if you're problem is sorted.

P

PaulaB15

Newcomer

It turned out that I had two email addresses registered. You need to find if you have another registered and delete the one you're trying to use. Good luck. And yes, I cannot believe Zoom's support is so terrible.

Also try this email address: ***********.

They eventually replied to this.

P

PaidbutBasic

Newcomer

Even after that, got someone on the phone, said the needed a minutes, ten minutes later it hung up. No callback even though she took the phone number. Zoom is horrible customer service.