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petecodes
Newcomer
October 28, 2021
Solved

My account is still basic after I've paid to upgrade

  • October 28, 2021
  • 16 replies
  • 1 view

So I upgraded my account recently and I've been charged but my account is still stuck on basic with the 40 min limit.

 

I've got a meeting in 25 mins that needs to be an hour so can someone help?

      This topic has been closed for replies.
      Best answer by Rupert

      Hi @petecodes 

       

      Having purchased you license, you will then to assign it to your own user profile. You can do this by editing your user here https://zoom.us/account/user#/ and adding the new subscription to your user profile. 

       

      Hope this helps.

       

      Rupert

      http://hybridevent.pro/

       

      16 replies

      Show previous replies
      N
      Newcomer
      Nneka_Ilene
      Newcomer
      January 9, 2023

      I am having the same issue and trying to raise a ticket or get support seems to be a job in itself.  Zoom please resolve my pro account issue please, saying basic instead of pro after the upgrade.

       

        Many thanks

        R
        Newcomer
        rosswell59
        Newcomer
        January 28, 2023

        Me too! How can I resolve this issue with Zoom? This is the second unresolved issue I have with Zoom!

         

        I
        Newcomer
        ImperialTribe
        Newcomer
        April 4, 2023

        Hi, I am also facing the same issue. paid the amount for upgrading to pro. but still showing basic. Any solution for this? PLEASE HELP

          A
          Newcomer
          anntruong
          Newcomer
          June 5, 2023

          i am facing the same problem, called Zoom hotline but no one answers! can't believe Zoom has that such bad customer service support!!!

            B
            Newcomer
            bravosnk
            Newcomer
            April 4, 2023

            maybe its realted to zoom Limit assign license,  unable to assign lisence because " You have exceed... - Zoom Community 

              G
              Newcomer
              Gregmc
              Newcomer
              April 19, 2023

              I have upgraded to Pro. Email confirmed payment. My account shows I have Zoom One Pro. Yet there is still a time  limit on the meeting. I have tried every (sometimes contradictory) fix for this. Agains, I have only one account and it shows Zoom One Pro. Like the other folks with this issue, I need to resolve immediately. 

               

              A
              Newcomer
              andrealake101
              Newcomer
              June 7, 2023

              Same Problem!!!!  Help, I can't reach out to support because I'm showing as a Basic account.

              F
              Community Champion | Customer
              Frank_TB
              Community Champion | Customer
              June 15, 2023

              I suspect that although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

              Assigning a single license

               

              Sign in to the Zoom web portal.
              Click User Management, then Users.
              Locate or search for the user who you want to assign a license. (Your own account)
              Click Edit at the end of the user row.
              This will open a window.
              Choose the User Type to assign.
              After choosing the User Type, use the drop down to select the license.
              Click Save.
              The license is now applied and you can use it immediately.

               

              Regards

              If my reply helped, don't forget to click the accept as solution button!

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