My Zoom account suddenly changed from Pro to Basic

same problem here. check the billing and it stated I have a proration credit.

Me too. I checked the billing and  I saw the Proration Credit, while I did nothing. I understand that I should receive this money ( $98.98 ), right? But I haven't received anything.  So weird!  What did you do next?

I'm not sure what to do now except waiting for the next day. Hopefully it is just an internal error or there is an error in refreshing their annual billing system.

Sent a report from the Zoom app > profile picture > HELP > report problem

finger cross and wait for their replies

Hi JoyNguyen,

This is a known issue that is being addressed right now.  You can follow the issue at https://status.zoom.us/ .

Sincere apologies for the inconvenience. 

Thank you,

Same problem here, we have 13 accounts and all back to the bacic version, Hope that they will solve this problem soon

Same with me, my pro become to basic. Anyone can help me to solve this matter? 

Same problem here! I need my pro account back asap 😣 my clients are not happy to renter every 40mn. 

My office's official Zoom account turned to Basic from PRO suddenly. We have a high level meeting scheduled in 30 minutes. What should we do?

It's been almost a year or so since the last post and this issue is happening again. My Pro license has been reverted to a Basic license twice within the last two weeks. I use it at work and having to tell all attendees that they'll have to sign back in is unacceptable and makes our company look really unprofessional.