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My Company's Zoom Pro Account is Locked Because Employee Email Was Deactivated

hhyman2
Newcomer
Newcomer

‎2023-01-25 02:00 PM - last edited on ‎2023-05-05 10:36 AM by Community Moderator | Employee

My company has a Zoom Pro account that we all use to schedule calls with partners. The account was created by an ex-employee, with the ex-employee's email address. The employee's email address has been deactivated, and the entire company no longer has access to our Zoom Pro account. 

 

How do I change the email address for the company's Zoom Pro account without access to the email?

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Chiara79
Newcomer
Newcomer

‎2023-12-11 02:03 AM

Hello, I have the same problem, did you find a solution? Could you help me? Thank you!