Missed the renewal date for Zoom Pro due to confusing instructions

Question

Hello,I have a TechSoup coupon code that I needed to use for my annual renewal of Zoom Pro, which was renewed today, 12/10/23. I misread and was confused with the instructions I was given on how to use the TechSoup discount code. Can you apply this code for me retroactively so I can take advantage of the discount? What do I need to do to make this happen for the resubscription that was done today?Thank you,Jim Patin

CR_Nonprofits · Accepted Answer

Hello,We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. Please submit a support ticket, so we can help you with your request to access Zoom.

Ray_Harwood · Answer

Hi, @SolvangJim.

This article from the TechSoup site might be helpful:

https://forums.techsoup.org/t/existing-subscribers-zoom-meetings-discount/7214

I'm not an expert on the TechSoup offer, but I know I've seen lots of posts here in the Zoom Community that you need to get all your ducks lined up before your annual renewal date. Look at your Admin -> Billing tab on the Zoom Web Portal (https://zoom.us/billing) and look for the Next Invoice Date. If you are paying monthly, it should be in the coming 30 days; if you are paying annually, it can be any time from tomorrow to a year from now. Whatever it is you need to do to qualify for the TechSoup discount needs to be done before then.

The article referenced above does have a pointer to some instructions on how make the move sooner without losing all of your meetings, etc., but it's a rather technical process and I don't recommend it for the average person.

Missed the renewal date for Zoom Pro due to confusing instructions

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