Meetings only 40 minutes

Forum|Forum|2 years ago
October 30, 2023
3 replies
1 view

Our organization is paying for the Pro account; I and another person have the rights to schedule meetings. However, when I schedule a meeting it has me under basic so the meetings last for only 40 minutes. Why is that? We are paying for the pro service. I am unable to make any changes.

Admin

Best answer by S_K

Hi

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

If you need further assistance, please reach out to Billing by chat.

@secretarycc22

S_KAnswer

Community Champion | Employee

Hi

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

If you need further assistance, please reach out to Billing by chat.

@secretarycc22

Vinnie

Community Champion | Customer

Hello @secretarycc22

Zoom Licensing is by "named-user"; the Pro License is not for the account but for the user to whom the license was allocated to. You can allocate the License to any other user in the account as needed, but if you purchased one (1) user license, then only one user can hold it at one given point in time. Pricing is a price/year/user or price/month/user.

https://zoom.us/pricing

If you don't have the license allocated, hence the 40-minute meeting limitation.

To be able to make any changes then you need to have an "Admin Role":

https://support.zoom.us/hc/en-us/articles/115001078646-Using-role-management

I hope this answer your question, Vinnie

S

secretarycc22Author

Newcomer

Thank you for the information. I am a user and set up meetings; however, looking at your directions, I am not an Admin. There are several issues with this account, so I will reach out to the phone number to attempt to remedy the issue because several items are incorrect on it.