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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

MY ACCOUNT STIL BASIC

JRTV1
Newcomer
Newcomer

‎2021-09-09 04:43 AM - last edited on ‎2023-03-31 02:44 PM by Community Moderator | Employee

I get standard pro annual plan from Jun 14, 2021-Jun 13, 2022, but my account zoom still basic.
 My number of transaction is P-99836278 date of payment was Jun 14, 2021.
 Kindly find attached the invoice to proof my payment.
 Please can you fix this issue to get a pro account.
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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-09 04:56 AM

Hi,

 

You may need to go into your account settings at https://zoom.us/profile and assign your new license to yourself as a user.

 

Rupert