cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

MY ACCOUNT STIL BASIC

JRTV1
Newcomer
Newcomer

‎2021-09-09 04:43 AM - last edited on ‎2023-03-31 02:44 PM by Community Moderator | Employee

I get standard pro annual plan from Jun 14, 2021-Jun 13, 2022, but my account zoom still basic.
 My number of transaction is P-99836278 date of payment was Jun 14, 2021.
 Kindly find attached the invoice to proof my payment.
 Please can you fix this issue to get a pro account.
Topics:
0 Likes
1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-09 04:56 AM

Hi,

 

You may need to go into your account settings at https://zoom.us/profile and assign your new license to yourself as a user.

 

Rupert