Issue with payment

[Dr_Rey]

This recently happened...

I have been successfully paying my zoom account for the past several years and most notably last month, using my credit card, which is a MasterCard linked to my Gcash Account (Philippines)... When I tried to pay today, this message showed up. Can I ask why I am unable to pay using the MasterCard Card that has been working for the past several years? Hope to receive a favorable answer soon because I need to pay the bill soon.

[david-vola]

Hi @Dr_Rey ,

Please, submit a request to the billing dept:

https://support.zoom.us/hc/en-us/requests/new 

Best regards,