Issue with billing when attempting to add an additional license to a Zoom Pro annual account

[Nalini]

It appears that there may be an issue with billing when attempting to add an additional license to a Zoom Pro annual account. I have already paid for one license as part of the annual plan, which is valid until August 2023. However, when attempting to add another license to the existing account, we are being billed for two licenses instead of one.

The expectation is that the charges should only apply to the additional license and not the original license that was already paid for as part of the annual plan.

[Mr_Zoomtastic]

Hi @Nalini 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.