Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I have a separate paid account (***********) which we are unable to access because we no longer have access to the email associated with it for the OTP. We would like to update the email address to a new email for that account but we are unable to login to the account to raise a support ticket due to the OTP being sent to the old account.
Can you advise how i can rectify the issue as there is no way of raising a support ticket without logging in first.
Welcome to the Zoom Community, @AndyRoo
I just answered a similar question from today... please check out this thread - I think this is the only approach for you:
Thanks for your suggestion, unfortunalty it won't work as i am unable to login to the account to make those changes. It requires an OTP which gets sent to the old (inaccessible) email account. There are no other options to get an OTP other than the email address registered to the account and i am unable to log a ticket as it also requires you to log in using the OTP.
Any other thoughts?
Sorry for my confusion, @AndyRoo. I was assuming your separate user account was on an organizational account – not totally separate.
Your only recourse is to contact Zoom Booking for assistance. Be clear in your explanation and include the current/old email address, and the new/desired email address.
Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.
Hi ray, there in lies part of the problem. I cant submit a ticket because it need you to login to submit it.
That said I have submitted a support ticket using this seperate free unconnected account but its been 3 days and no answer as yet.
To me it seems ridiculous that there is no email address that i can email to help, this is a problem of their own making by not having a secondary OTP option and I have had to setup a new free account just to log a support ticket.
Appreciate your help though 🙂