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michellefuri
Newcomer
August 27, 2023
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'Invalid Parameters'

  • August 27, 2023
  • 11 replies
  • 0 views

Hello,

When I try to upgrade from free to a pro account and I put in all  my payment info, I get the error message that says 'invalid parameters' with no explanation of what is wrong. What should  I do?

TIA

 

Best answer by Jeremy

Good Afternoon,

 

Please feel free to re-attempt purchasing the license you are interested in. The error message you were seeing should no longer appear.

 

If the error message persists, please reach out to the Zoom Billing team: https://support.zoom.us/hc/en-us/requests/new 

 

Thank you!

11 replies

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CumannGaeilge
Newcomer
CumannGaeilge
Newcomer
August 17, 2024

We have had a paid account for years, but now I’m suddenly getting this after making a meeting into a template and using that template.  I’m guessing there’s some not shown parameter in the meeting definition that’s causing the error, but it’s sad to see this shoddy work from Zoom time and time again.  The irrelevant responses from support don’t help.

 

So, as usual Zoom just makes more work for their customers, while touting their useless AI.

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