Impossible to change email account | Community
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One343
Newcomer
June 17, 2022
Solved

Impossible to change email account

  • June 17, 2022
  • 3 replies
  • 8 views

I recently changed my email address and no longer have access to the old one that is attached to my account.  When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I cannot open.  I tried to contact Support but i am not a Premium user.

Since I cannot talk to a living person at Zoom, I am at a loss for how to fix this problem.

      Best answer by S_K

      Hi VDub2,

       

      If you've already looked into the knowledge base on Not receiving emails from Zoom and have taken the suggested steps to troubleshoot; I would suggest contacting Zoom Support as they have the backend tools to resolve your posted discussion and replies here. 

      3 replies

      S_K
      Community Champion | Employee
      S_K
      Community Champion | Employee
      June 24, 2022

      Hi there!

       

      I raised this up to the Community leaders, and someone will be reaching out to you by private message. This is to avoid any private information (i.e., email addresses) being shared in this public space.

       

      You can also refer to this Zoom Support article for further guidance. There, you can create a support ticket for direct assistance. Unable to sign in to your email account associated with Zoom

       

      If my reply helped guide you in the right direction, don't forget to click the Accept as Solution button! ⤵️

       

      V
      Newcomer
      VDub2
      Newcomer
      February 23, 2023

      I'm trying to change my email address and it says it sent a confirmation email to the new email BUT it never sends the confirmation email.  The new email I'm trying to use is active and working. I've checked SPAM and the Junk email folders but still no email.  I've been trying for over a month to make the change.

      S_K
      Community Champion | Employee
      S_KAnswer
      Community Champion | Employee
      February 24, 2023

      Hi VDub2,

       

      If you've already looked into the knowledge base on Not receiving emails from Zoom and have taken the suggested steps to troubleshoot; I would suggest contacting Zoom Support as they have the backend tools to resolve your posted discussion and replies here. 

      S
      Newcomer
      sra-jg
      Newcomer
      July 7, 2022

      I am having the same problem.  I changed the name of my email address.  I am not getting the confirmation email on either the old or new accounts.  I have checked spam and junk and don't see anything there.

      M
      Newcomer
      MarionGN
      Newcomer
      June 4, 2024

      My email address has changed. I tried to update my profile but cannot recieve the verification code as the email address on my profile no longer exists. My new e-address has been added into your system so when I enter it it tells me it is already in use. How can I sort this out as I don't have access to Zoom Support.

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