ISSUE ZOOM PRO PAID NOT ACTIVATED

Forum|Forum|2 years ago
October 31, 2023
4 replies
13 views

Hello

we have paid for the pro version but our account is still basic when we paid for the annual plan. How can we sort this out please?

Thanks

Laura

Upgrade Account

Vinnie

Community Champion | Customer

Hello @LAURADW
Buying the license doesn't allocate the license to the user automatically; take a look to below article and hopefully you should be able to quickly fix it.

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

Let me know if this addresses your issue.

Vinnie.

L

LAURADWAuthor

Newcomer

Hi @Vinnie thanks but it did not work as I have got this message:

User Upgrade to the pro version

to manage users and assign meeting licenses to your account
and I just have the basic avail on the scroll menu so it's a nightmare
Thanks

Vinnie

Community Champion | Customer

Do you mind sending a screenshot of the ADMIN > Plans and Billing > Plan Management > Plan Summary ?

If you don't see the plan(s) you purchased there then you need help from Billing.

I believe @S_K helped in the past with a situation where the Plan was not reflecting the Billing with the user not getting the License, and provided good guidance to fix the issue.

I hope this can help.

L

LAURADWAuthor

Newcomer

Where can I send the screenshot to please?

My plan is under invoice history since 23/10/23 but not in current plan.

Invoice has a transaction number and I received an email it has been paid.

@S_K can you help as well please?

Thanks

L

LAURADWAuthor

Newcomer

Dear Vinnie

thanks a lot again for your kind help, I appreciate you taking time trying to help.

I did check again and yes I have the invoice, yes it is written paid and yes I did even received a confirmation via email.

When I try to add the licence onto my profile it won't appear though and I have disconnected everywhere to see if that would make a difference but no.

So I really don't get why I cannot use the service I paid for, nor the support and I don't know what to do. Especially that I need it for business reasons.

Is there any zoom employee who could help please?

Thanks