I've been charged double my subscription fees!

[Ensooo]

I pay £7.19 every month, but this month I got charged double the fees; £14.39!

I can't contact Zoom team. What should I do. Shall I cancel the subscription before the renewal date or what? 

[S_K · Accepted solution]

Hi Ensooo,

Thank you for reaching out to Zoom Community! It sounds like you may have used a coupon to be paying £7.19 monthly as that isn't the standard price for a Pro Monthly subscription.

I recommend contacting our Billing support team here for assistance with this as they will need to access your account to investigate.

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.

~S