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I upgraded my account last August 10, 2023 but am still in Basic

TB13
Listener

I upgraded my account. but still in BAsic

2 REPLIES 2

RN
Zoom Moderator
Zoom Moderator

Hi @TB13 welcome to the community! If you are unable to see any licenses to assign from https://zoom.us/account/user#/ I would advise reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@TB13 - Please refer to Assigning Zoom Licenses