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I upgraded my account last August 10, 2023 but am still in Basic

TB13
Newcomer
Newcomer

‎2023-08-14 11:43 PM

I upgraded my account. but still in BAsic

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-15 07:44 AM

Hi @TB13 welcome to the community! If you are unable to see any licenses to assign from https://zoom.us/account/user#/ I would advise reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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Zoom Community Moderator
he/him/his

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-08-18 03:31 PM

@TB13 - Please refer to Assigning Zoom Licenses 

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