I paid ₹2358.82 using Gpay a week ago on 16th March 2025. no hope seen yet using 40 min free plan.

[krgopak]

I am deeply frustrated and disappointed with the way my payment issue has been handled.

I opened a ticket and provided all the necessary details right away. Then, I waited patiently for a whole day, hoping for a resolution. But because this issue affects not just me but a group of 120 people who have been practicing Yoga online for the past 5 years using two Zoom accounts, I decided to follow up by calling your support line at 800.

When I finally got through, instead of resolving my issue, the support professional opened another ticket unnecessarily, even though I had already provided all the details in my existing ticket. Then, I was asked to close my original ticket, which I did, trusting that this would help speed up the process.

I was then asked to provide screenshots of my Google Pay transaction and bank details, which I promptly shared. I have been extremely cooperative throughout this process, yet yesterday, I was told that since my account is on a free plan and Zoom claims they haven’t received the payment, I need to contact my bank instead.

Let me be very clear—I am responsible for setting up and maintaining our Zoom account for a community of 120 dedicated Yoga practitioners. It has now been a full week, and I have checked my bank account multiple times. The amount has not been refunded, nor does it show any payment error. I am almost 100% certain that Zoom (ZVC India Pvt Ltd) has received my payment.

At this point, I am even considering paying again, but I am afraid I will run into the same frustrating issue. Should I be looking at alternative platforms instead of Zoom?

This is not the first time I’ve had issues with Zoom payments. I’ve had multiple payment failures even while using Indian credit cards, forcing me to try different accounts to get payments through. If anyone checks my chat history, they will find several past cases related to payment failures.

I have been a loyal user for years, managing Zoom for an entire Yoga community. I need this issue resolved immediately. Please do not delay any further—this is not just about money, but about the smooth functioning of a group that relies on Zoom for their daily practice.

[S_K]

Hello @krgopak,

Welcome to Zoom Community! I see that you have an open support case (BIL1827910). Please continue to work with the Billing Specialist through that case.

You mentioned in that case that you've been "using zoom with 3 accounts past more than 4 years". It may help to list the each of the account numbers on your case so the agent can check each account.