I need to update to 5.11.4 or higher - how do I do that?

Forum|Forum|2 years ago
May 8, 2023
7 replies
1 view

When I try to open my app it says "Your app version needs to be at 5.11.4 or higher. Contact your IT team." I don't have an IT team. What am I supposed to do?

Best answer by CenteredVision

I was able to update the Zoom app on my laptop by uninstalling the app, and then doing a fresh new download of it. Here is a link to the steps which I found on another thread to solving this problem.

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

N

Nitzoplax

Newcomer

I'm having the same problem and when I try to install the new version and download the new version I am kicked into that screen so can't update. Help would be greatly appreciated thanks

C

cbclifford

Newcomer

same problem, and nothing on the down load page will load either. Same error message.

C

CenteredVision

Newcomer

I'm having the same problem. How do we update the app?

C

CenteredVisionAnswer

Newcomer

I was able to update the Zoom app on my laptop by uninstalling the app, and then doing a fresh new download of it. Here is a link to the steps which I found on another thread to solving this problem.

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

T

Theizzy

Newcomer

Thanks.

Yours was the only helpful comment or reply.

Unfortunate that the company doesn't monitor their questions

C

CenteredVision

Newcomer

See the solution I found, further down on this stream.

J

jks7169

Newcomer

CenteredVision's solution worked for me.

V

vfgmd

Newcomer

I am told the same, that is,I need to upgrade my Zoom version to 5.11.4 or higher. I do not have an IT team consultant. I have been unsuccessful in making the required changes to correct the problem. Please help.

Vincent G. Topsfield, Mass.

V

vfgmd

Newcomer

Where is the explanation to upgrading my Zoom version to 5.11.4 or higher? I have been attempting to complete this task for over an hour and have been unsuccessful. Please help.

vfgmd, Topsfield, Mass.