I lost my cloud recordings after cancelling my paid subscription. Is there a way I recover them?

Forum|Forum|4 years ago
December 15, 2021
3 replies
0 views

Hi,

I did not download my recording from the cloud before I canceled my paid subscription. Is there a way I recover them? (if I re-subscribe for example)

Thanks for your help.

Sibel

Subscriptions

Best answer by Bort

Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings.

ZoomTestKitchen

Specialist

Assuming that when you cancelled that you can still login with the same credentials, although it’s now a free account. It would be worth either contacting Zoom sales or resubscribe for 30-days to see if it has retained your recordings. I would guess that they will still be there.

Jeff Widgren

#ZoomTestKitchen

BortAnswer

Employee

Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings.

S

stephanieshar

Newcomer

I resubscribed and my recordings are still gone.

MGSR

Community Manager

Hello @stephanieshar,

Kindly assign the license to your account and try to log out and log back in.

Please let us know if you need further assistance.

S

SibelhAuthor

Newcomer

Thank you for your help!

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