I lost my cloud recordings after cancelling my paid subscription. Is there a way I recover them?

Forum|Forum|4 years ago
December 15, 2021
3 replies
1 view

Hi,

I did not download my recording from the cloud before I canceled my paid subscription. Is there a way I recover them? (if I re-subscribe for example)

Thanks for your help.

Sibel

Subscriptions

Best answer by Bort

Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings.

ZoomTestKitchen

Specialist

Assuming that when you cancelled that you can still login with the same credentials, although it’s now a free account. It would be worth either contacting Zoom sales or resubscribe for 30-days to see if it has retained your recordings. I would guess that they will still be there.

Jeff Widgren

#ZoomTestKitchen

BortAnswer

Employee

Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings.

E

Emily26

Newcomer

My User, recently went from a paid to free account through my company account at Alchemy of Breath. My company requested I delete some of the recordings because they are filling up their account.

I see I am not able to delete them now as a free account. I want to keep some of them. How do I do this with a free account? What are the possibilities?

Thank you for your time.