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I have problems renewing my PRO Plan

drios
Newcomer
Newcomer
Hello ZOOM team. I have made my payment to renew my PRO plan, however they have downgraded me from PRO to basic in recent days. I need the platform ready, since I have been teaching courses through this platform since 2018 and I had not had any problems until today and I cannot find anyone who can provide me with adequate support or any telephone number to contact where they will answer.
1 ACCEPTED SOLUTION

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @drios 

 

Did you submit a request to Zoom Billing for assistance? If so, may I have the ticket number? I'm happy to see where it stands in the queue.

View solution in original post

2 REPLIES 2

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @drios 

 

Did you submit a request to Zoom Billing for assistance? If so, may I have the ticket number? I'm happy to see where it stands in the queue.

Hello @drios I see you've created a ticket with our Zoom support team. I'll mark @S_K's response as the solution since you were able to open a ticket with our Zoom Billing team for further assistance. Please let us know how else we can assist the Community; thank you!

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