I have paid an annual subscription to the wrong account

[efsmkhedr001]

Good evening, everyone, I have paid for the wrong account an annual subscription, and after I paid I realized that I was signed in by my personal account, not my business account that supposes to have the subscription I paid by mistake to my personal account, what can I do?

[CarlaA]

Hi @efsmkhedr001, welcome to the Zoom Community!

In this case, please contact our billing team about this by submitting a billing ticket: https://support.zoom.us/hc/en-us/requests/new . Our billing team will have access to your account and subscription information and can assist you in making this change. 

Thank you!

Carla,
Zoom Community Team

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