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I have paid an annual subscription to the wrong account

efsmkhedr001
Newcomer
Newcomer

‎2023-06-02 08:31 AM

Good evening, everyone, I have paid for the wrong account an annual subscription, and after I paid I realized that I was signed in by my personal account, not my business account that supposes to have the subscription I paid by mistake to my personal account, what can I do?

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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-12 11:22 AM

Hi @efsmkhedr001, welcome to the Zoom Community!

 

In this case, please contact our billing team about this by submitting a billing ticket: https://support.zoom.us/hc/en-us/requests/new . Our billing team will have access to your account and subscription information and can assist you in making this change. 

 

Thank you!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!


Carla (she/her/hers)
Zoom Community Team
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