I have just tried to change my sign-in Email but have not received a confirmation email | Community
Skip to main content
S
Newcomer
STHK888
Newcomer
August 22, 2023
Question

I have just tried to change my sign-in Email but have not received a confirmation email

  • August 22, 2023
  • 1 reply
  • 0 views

I have a paid Zoom One Pro account. I had not realised that it came with no effective support.

I have just tried to change my sign-in Email. Zoom has acknowledged this, asked me to confirm which I have done and says it has sent an email to the new sign in to confirm. Despite pressing the Resend Confirmation button more than a dozen times in the last 30  minutes I have received no email at my new sign in account from Zoom . 

 

The ChatBot is useless. It asked If I want to cancel my account and if I cannot receive a reply from Zoom that that is what I will do. Appaling service for a paid account.

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    August 23, 2023

    Welcome to the Zoom Community, @STHK888.

     

    You don't mention whether or not you have access to the old/current account email address.  Action is required from that Email account before the new account can be activated.

     

    Please see this Zoom Support article for important helpful tips on changing the email address associated with your account:

    https://support.zoom.us/hc/en-us/articles/201362563#h_01GQMSKVXNFRES11D4497NT79N 

    Especially see the section near the bottom of "How to change the sign-in email if you don't have access to the original email".  Basically, explain the situation and confirm some billing details to confirm its actually you. Might take a few days, start to finish (less, I hope -- they're quite busy!).

      S
      Newcomer
      STHK888Author
      Newcomer
      August 23, 2023

      Hi Ray, and many thanks for your welcome and for your reply. For the avoidance of doubt, I can confirm that I have access to both the old and current account email address. This is why at the old email address I received a notification asking me to press a button that would send a confirmation to the new email address, to which I also have access. Unfortunately, having gone through this procedure more than 20 times, I still have not received the confirmation at the new email address, which presumably will require me to press a button, which will then complete the transfer.

      E
      Newcomer
      escflzoom
      Newcomer
      September 12, 2023

      Hi Ray,

       

      Many thanks for your very detailed reply.  I will have to try this later today or tomorrow, as I am currently seeking to complete a couple of complex reports for Clients. I will update the situation and hopefully you have kindly provided me with the solution that Zoom appear to be unable to provide.


      @STHK888 - did this work for you? I am having the exact same issue with our account. Thanks!

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.