I have changed my email but when I try to sign in it continues to revert back to the old email | Community
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Newcomer
dcoate
Newcomer
February 15, 2023
Question

I have changed my email but when I try to sign in it continues to revert back to the old email

  • February 15, 2023
  • 1 reply
  • 0 views

Hi,

I have changed my sign in email but when I sign out and try to sign in again the system reverts to the old email and because I don't own that email we can't access our account.  

 

Help

 

Thanks,

Debbie

1 reply

J
Newcomer
Jameswalter
Newcomer
February 15, 2023

You must confirm in both emails to change your email address, otherwise your Zoom account will continue to use your original email address. Sign in to the Zoom web portal. In the navigation menu, click Profile. Under Sign In, click Edit next to Sign-In Email.

 
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