I have been trying to cancel my account for months and they keep debiting and sending invoices! Help

[Valerie013]

Hi 

I have been trying to cancel my account for months and they keep debiting and sending invoices! Help!

Does anyone know what to do. Can't reach them by phone and get no response to my email! Have already stopped the direct debit! And now I am starting to get emails saying they failed to debit. Can anyone possibly help me?

[S_K · Accepted solution]

Hi @Valerie013 

Please see Cancelling your subscription. Cancellations become effective as of your next renewal date, and your services will continue until the end of your current subscription term. 

If you have purchased a subscription via a direct sales quote, all changes requested will take place at the end of the subscription term that is indicated on the quote.

[Ukpbj]

Once you get in you will never get out