I have an account that disabled one year ago, and I got billed again now | Community
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A
Newcomer
accprudentia
Newcomer
December 25, 2023
Question

I have an account that disabled one year ago, and I got billed again now

  • December 25, 2023
  • 2 replies
  • 0 views

My account was disabled by the authorities one year ago for some unknown reason, but now I have received the bill again.

Now ordinary users cannot contact support and do not reply when they submit a ticket.

I'm very angry. This is a robbery. I can't login to my account and cancel my subscription. Will I still be charged my credit card next year?

2 replies

S_K
Community Champion | Employee
S_K
Community Champion | Employee
December 27, 2023

@accprudentia 

 

I don't see any record of your account being disabled on Zoom's end. Account number 5043081220 was automatically renewed on August 11, 2023. Auto-renewal is explained in our Terms of Service.

 

If you are unable to access your account, you can submit a request for assistance here. 

A
Newcomer
accprudentiaAuthor
Newcomer
December 28, 2023

Are you kidding me? How can I log into a disabled account? My other account, please think with your head

A
Newcomer
accprudentiaAuthor
Newcomer
December 28, 2023

Are you kidding me? How can I log into a disabled account? My other account, please think with your head

S_K
Community Champion | Employee
S_K
Community Champion | Employee
January 31, 2024

100% serious and definitely thinking with my head. I checked again, and found that account number 5043081220 is active and has never been disabled. Are you certain that you're signing into the correct account with email address acc.p******ia@g**il.com (security prevents revealing the full email address in this forum).

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