I cant assign licences | Community
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Newcomer
April 24, 2023
Question

I cant assign licences

  • April 24, 2023
  • 36 replies
  • 0 views

 

It seems there is a bug on assigning licences, I have one available but I cant assign it

    36 replies

    Newcomer
    April 25, 2023

    Buen día, todavía no se soluciona el problema. Seguimos sin poder asignar las licencias y sin respuesta de soporte de zoom. Esto afecta mucho nuestro servicio.

    Al menos podrían informar hasta cuando debemos esperar la solución al problema para poder definir que caminos seguir.

    Espero una pronta solución al problema

     

    CarlaA
    Community Manager
    Community Manager
    April 25, 2023

    Hi @jbga @eflirtexpert @HPCONSULTORES @JPGitelli @james30 

     

    Thank you all for clarifying the issue. I understand that you’re receiving a message regarding a limit on license assignments when assigning Zoom One or Zoom Meeting licenses. This limit is based on the number of purchased licenses on your account. Once additional licenses are purchased, the limit will be increased, and you can continue assigning licenses to users.
     
    Note: Sharing meeting licenses among multiple users is a violation of Zoom’s Terms of Service. Per section 1.2 Prohibition on Sharing:
     

    You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Services and Software is personal to you and not assignable or transferable. You may not assign or transfer any account, Host rights, or any other user rights with any other individual, except upon (i) an individual termination of employment or relationship with their employer, as applicable, or (ii) Zoom’s prior express written approval.

     
    If your use of Zoom services requires additional licenses to comply with Zoom’s single-user-per-license requirement, you can visit your Billing page on the Zoom web portal to purchase additional licenses.
     
    Once additional licenses are purchased, the limit will be increased, and you’ll be able to assign licenses to users.
     
    For more information, please refer to Zoom error code: “exceeded the limit of license assignment”.

     

    I hope this helps to clear up the message you are receiving.

    Carla,
    Zoom Community Team

    jbgaAuthor
    Newcomer
    April 25, 2023

    Hi Carla, instead of copying and paste, could you say in plain English what is going on? My use case is the following: I have an online academy and I have 5 teachers and 3 licences, where I'm switching 2 of the licences among 4 of them as it fit, are you telling me that's illegal?

     

    Newcomer
    April 25, 2023

    I have two licences Zoom one pro free but I can't apply it on my profile.

     

    jbgaAuthor
    Newcomer
    April 25, 2023

    Currently I have two pro tha I can't assign even though I have a message saying I can do so

    Newcomer
    April 26, 2023

    Same problem here!!!!

    Newcomer
    April 27, 2023

    Hi, jbga

    I have had same issue on my account(s) since about weeks.

    According to other threads this seems to be a license assignment issue.
    This thread may help ( https://devforum.zoom.us/t/you-have-exceeded-the-limit-of-license-assignment-for-your-account-buy-more-licenses-to-increase-the-limit/85900/52 )

     

    Additionally, if the zoom put an upper limit on the number of re-assignment, I think it be specified when purchasing the license. This limitation will not fit this type of license.

    Newcomer
    April 27, 2023

    Hola Theremin, gracias por la información!

    Al igual que en este hilo de chat, en aquel, la información es ambigua, escasa y mal dada. No hay un lugar donde figure tal cambio. No comparten el link ni detallan correctamente donde se encuentra esa especificación. Es lamentable.

    Lo peor y más decadente, es que en todos los casos hemos pagado las licencias por adelantado!

    Como sería la acción para la devolución del dinero?

    Alguien está al tanto?

    Newcomer
    April 30, 2023

    Hi, JPGitelli,

    I don't know more than what is written in the thread too.

    I have some licenses which are a monthly subscription. So I'm going to see what happens next renewal date comes.

    However, our organization has considered other options other than zoom and has partially migrated. At next renewal, we will reduce the number of licenses.

    It is a pity that the zoom was easy to use.

    Newcomer
    April 30, 2023

    Hi @jbga ! I have the same problem. I don't appreciate Zoom blackmailing me to buy more licenses in order to keep using their services. I have 2 licenses that I am PAYING for and I am no longer able to use them. This is completely unacceptable and I'll be taking my business elsewhere. Webex seems to offer similar if not better service than Zoom. 

    jbgaAuthor
    Newcomer
    May 8, 2023

    Hi Mkussin, how is it going with Webex? Can you assign licences as we used to do on ZOOM? Can you have more cloud storage than the 5GB per user on the starter plan? It seems pretty difficult to talk to someone too.

    Newcomer
    May 8, 2023

    Hi @jbga! Webex is going okay so far. Their interface is not as user-friendly as the one on Zoom, so I had to call them to help me. I was actually able to get on the phone with their support team very quickly and they were very good and patient, and also able to help me. I am able to assign licences. I have only bought 2 licenses for this month as I just want to try it out. I am also trying Google Meet and I will then decide which one I like best. I haven't looked at the recording option yet, so I'm not sure how much cloud storage there is. 

    Newcomer
    May 2, 2023

    Same problem here. We have four annual licences and cannot assign them to users.

    jbgaAuthor
    Newcomer
    May 4, 2023

    Hello again, I cant contact ZOOM support, I've just bought one fresh licence for one teacher yesterday and I can't assign it to her because still shows the same problem, if I keep buying licences and I cant assign them at least once, what is the point?

    Newcomer
    May 4, 2023

    Es una vergüenza lo que estan haciendo. Mis licencias se renueban el 14 de mayo, creo que daremos de baja todas y nos iremos a Jitsi...

    jbgaAuthor
    Newcomer
    May 4, 2023

    Jitsi? No parece que tenga muchas funcionalidades. Nosotros los hemos intentado con Meet pero da muchos problemas para compartir sonido, pantalla etc. Estamos muy acostumbrados al flujo de ZOOM. ¿Que otras alternativas estais pensando? ¿Microsoft Teams?

    Newcomer
    May 4, 2023

    Sí, tengo los mismos comentarios sobre Jitsi, pero es libre. Tambien hemos utilizado Meet con el mismo resultado. En cuanto a Microsoft Teams, estamos por ver sus prestaciones. No la hemos utilizado aún.

    Aquí te dejo un link que puede ser de interes:

    https://www.lavanguardia.com/andro4all/aplicaciones-gratis/alternativas-zoom-hacer-videollamadas

    Espero sea útil! 

    Saludos

    jbgaAuthor
    Newcomer
    May 4, 2023

    Es que es increíble que te digan que compres licencias, la compres y cuando vas asignarla no puedes, es como si te engañaran para quitarte el dinero. Y no hay manera de contactar con nadie, para que voy a seguir comprando licencias? Si no fuera porque ZOOM es una marca conocida mundialmente, estaría pensando que estoy teniendo una experiencia similar a un robo de mi dinero. Cuando por fin logré encontrar el sitio para poner el web ticket, me contestaron a los tres dias, les volvi a escribir ayer diciendo que estaba teniendo una sensación parecida al robo y en lugar de explicarlo o solucionarlo, volvieron a decirme lo de los terms of service. Y todo por no comunicar bien. El director de marketing debe ser un genio, una marca que era sinonimo de video conferencias, como Google de búsqueda, se la está cargando, yendo en contra de sus principales prescriptores los pequeños negocios que seguimos usando videoconferencias después de la pandemia. ¡Incluso han tenido la desfachatez de enviarme una encuesta de satisfacción preguntándome como de probable era que recomendara ZOOM! ¡Bravo, no se puede hacer mejor!