I cant assign licences

This is a blocker for my organization, what kind of support is this? We are paying for something we can´t use.

 I am having this exact same issue. 

Hi Carla,

I hope you're doing well. I apologize if I didn't explain my issue clearly enough, or if the pictures I provided didn't adequately illustrate the problem I'm facing. To clarify, I do have Pro licenses, but I'm having trouble when trying to switch them between users. This is something that I've been able to do without any issues up until now, and I believe it's an integral part of editing user profiles.

The specific issue I'm encountering is that when I try to switch a user from Pro to Basic, and then back to Pro again, the system doesn't allow me to do so. As I showed in the screenshots I shared earlier, ity says I can assign the licenses, but at the same time, the system tells me that there are no more available spots. This seems to indicate that there's a glitch somewhere in the process.

I'd greatly appreciate any assistance you could provide in resolving this issue, as it's affecting our ability to manage and allocate our Pro licenses effectively.

Thank you in advance for your help and support.

Best regards,

Hola tengo el mismo problema

Hola! El mismo problema por aquí. Ya intente de todo y no pasa nada. Buscando respuestas en linea y en zoom nada. Tengo reuniones programadas para hoy y no hay forma de habilitar el Pro. Este es un problema para mi organización, ¿qué tipo de apoyo es este? no podemos usar el servicio ya abonado.

Good morning, we still have the same issue, when is ZOOM going to address it and look into?

Good afternoon, if we pay for licences we can't assign and we don't have a timely response from the service provider, should we change provider?

we have the same problem, it's a bug, the technical service must intervene urgently