I cancelled my subscription but in still being charged | Community
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L
Newcomer
Lua
Newcomer
April 4, 2022
Question

I cancelled my subscription but in still being charged

  • April 4, 2022
  • 11 replies
  • 1 view

I've been charged for a subscription that I cancelled. 

When go into my Zoom Account, it says that it's not active. 

 

      11 replies

      Z
      Community Champion | Employee
      zac2021
      Community Champion | Employee
      April 4, 2022

      @Lua So sorry for the trouble. Kindly please submit a support ticket here so that our Account & Billing Management can assist you further.

      _______________________________________________________
      If my reply helped, don't forget to click the accept as solution button! ⤵️

      E
      Newcomer
      ergoV
      Newcomer
      August 19, 2023

      I have tried contacting to sort but not available and emails bounce back. Perhaps invoice reminders are a scam?

      A
      Newcomer
      Anida1234
      Newcomer
      February 18, 2023

      hello, I have the same problem, did you manage to get refund?

        J
        Newcomer
        Jet999
        Newcomer
        April 18, 2023

        Hi I have the same issue, did you get to solve the problem please?

          W
          Newcomer
          WendyT8
          Newcomer
          May 16, 2023

          I cancelled my subscription and the payment, but keep getting late payment reminders.  Reply to the email but just get pointed to this page.  Very frustrating

            M
            Newcomer
            MikeCook
            Newcomer
            June 5, 2023

            Lot of people have the same issue. Me too. Zoom makes it difficult to cancel, and are deceitful in their process. The system told me I only had a free subscription and that I would not be charged. I also looked to see if Zoom had any billing/card info from me, and it did not show. But today ... I get a bill for $159 for my annual renewal. I know the FTC and the CFPB both have oversight against this kind of behavior. There are a lot of people in the same boat as me who are being charged by a company who is performing deceptive trade practices (Recurring Subscriptions and Recurring Charges". Anyone want to purse a class action against Zoom?  This practice is predatory.

              J
              Newcomer
              JMSauwens
              Newcomer
              July 31, 2023

              Yes I would be willing to join a class action against Zoom. This practice is dishonest and I see has hit lots of people. 

              P
              Newcomer
              pretzelcuatl
              Newcomer
              August 17, 2023

              It just happened to me too. These people suck.

               

                E
                Newcomer
                ergoV
                Newcomer
                August 19, 2023

                I also cancelled and have just received an invoice followed by a reminder.

                C
                Newcomer
                Cancelzoom
                Newcomer
                August 20, 2023

                I just cancelled after several months of not using the (dis) service, not being able to cancel after following instructions provided, using the robot/chat function, trying to reach them by telephone. (Closed on weekends). Worst service I have ever had the misfortune if using.   Never been so frustrated. BUT I received the cancellation email, now might have to beat back their attempts to keep charging me.  

                R
                Newcomer
                RoísinDubh
                Newcomer
                January 13, 2024

                I cancelled my subscription last October (2023). I was charged this week, January 9th 2024.  I had the same problem last year.  I sent a message to Zoom Customer Care but received a reply on Thursday that the Ticket has been closed. I never use the  service now- total waste of money.    

                  F
                  Newcomer
                  Frustray
                  Newcomer
                  April 20, 2024

                  This just happened to me. Canceled in December 2023 but have been charged monthly since. I am an attorney, and this looks like a class action in the making. I submitted a ticket today. My next call will be to the Federal Trade Commission if this is not resolved promptly. 

                  U
                  Newcomer
                  usser2
                  Newcomer
                  July 2, 2024

                  that happened to me too. 

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