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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

I Have Made Payment But My Plan Is Still Not Upgraded To Pro

CTAG
Newcomer
Newcomer

‎2024-01-22 03:44 AM

I'm having trouble since my Zoom One Pro membership hasn't been enabled and my account still displays basic. I paid on January 11th and it's still showing the same.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-01-29 11:10 AM

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.

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