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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I Have Made Payment But My Plan Is Still Not Upgraded To Pro

CTAG
Newcomer
Newcomer

I'm having trouble since my Zoom One Pro membership hasn't been enabled and my account still displays basic. I paid on January 11th and it's still showing the same.

1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.